Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Beach Heads Travel
Customer Request Sheet
Name: Duncan White
Group details: three adults and two children
Date of arrival: 1 (staying for 2 weeks)
Week One
Accommodation:
-- Book a 2 on the beach
-- Budget is around 3 a night
Activities:
-- The children want to go 4 -- arrange for them to have a 5
-- Book a time for Susan and Jenny to play 6
-- Duncan wants to go 7 -- send some information
Week Two
Accommodation:
-- National Park, book a 8
Activities:
-- Arrange a 9 for Jenny
-- Send Duncan a 10 for Marco’s ______ ($100 per night)
Questions 11-15
Complete the flow-chart below.
Choose the correct answers, A-I, next to questions 11-15.
Answer options
A. button
B. website
C. helmet
D. light
E. locker
F. password
G. rack
H. screen
I. sound
How to use City Cycle
-- Subscribe to the service online to receive a card.
-- At the station, log on at the computer terminal.
-- Select a bike by using the 11
-- Release the bike by using the 12 of your chosen bike.
-- Remove the bike from the 13 (You have ten seconds.)
-- Make sure you have a 14 before setting off.
-- At the end of your journey, return the bike to a station and secure it in place.
-- (A 15 will tell you the bike is locked correctly.)
Questions 16-20
Label the plan below.
Choose the correct letter, A-H, next to questions 16-20.
Bicycle Centre Plan
16. Coffee cart 16
17. Workshop 17
18. Lockers 18
19. Showers 19
20. Towel 20
Questions 21-23
Complete the notes below.
Write ONE WORD ONLY for each answer.
Products using renewable energy sources
a) Kites produced by German company
-- are attached to ships by long cables
-- can use wind power in any 21
-- could reduce toxic emissions by 50%
b) Sports car produced by US company
-- uses 22 as a power source
-- will have zero emissions
c) Ethanol stoves produced in Africa
-- are safer than paraffin stoves
-- less likely to 23
Questions 24-25
Choose TWO correct answers.
Who will Sylvia and Greg ask to take part in the survey?
Questions 26-30
Choose the correct answer, A, B or C.
26. What does Sylvia say about people’s knowledge of renewable energy?
27. What do Sylvia and Greg decide to ask about traditional energy consumption?
28. What does Greg say about nuclear power?
29. What do Sylvia and Greg agree about the cost of renewable energy?
30. Sylvia and Greg agree that modern windmills
Questions 31-40
Complete the notes below.
Write ONE WORD ONLY for each answer.
Absence from work
Absence may be frequent or occasional.
Main factors involved
-- the 31 of employees (e.g. females are likely to have responsibility for children)
-- employees’ 32 (but the evidence is inconclusive)
-- the 33 of the organisation (absenteeism may be acceptable)
-- the type of work (higher absence among employees in 34)
-- the 35 of an employee’s work group
Public sector versus private sector
-- Public sector has higher absence levels
-- Possible explanation: the public sector is less 36
-- Systems may be more bureaucratic because of 37 (state controls)
More recent literature suggests public sector organisations usually:
-- have a 38 workforce
-- provide 39 for longer, with fewer restrictions
-- are less likely to 40 employer factors