Questions 11-14

Choose the correct letter, A, B or C.

Talk to New Kitchen Assistants

11. According to the manager, what do most people like about the job of kitchen assistant?

A. the variety of work B. the friendly atmosphere C. the opportunities for promotion

12. The manager is concerned about some of the new staff’s

A. jewellery. B. hair styles. C. shoes.

13. The manager says that the day is likely to be busy for kitchen staff because

A. it is a public holiday. B. the head chef is absent. C. the restaurant is almost fully booked.

14. Only kitchen staff who are 18 or older are allowed to use

A. the waste disposal unit. B. the electric mixer. C. the meat slicer.

Questions 15 and 16

Choose TWO letters, A-E.

According to the manager, which TWO things can make the job of kitchen assistant stressful?

A. They have to follow orders immediately. B. The kitchen gets very hot. C. They may not be able to take a break. D. They have to do overtime. E. The work is physically demanding.

Questions 17-20

What is the responsibility of each of the following restaurant staff?

Choose FOUR answers from the box and write the correct letter, A-F, next to questions 17-20.

Responsibilities

A. training courses

B. food stocks

C. first aid

D. breakages

E. staff discounts

F. timetables

17. Joy Parkins SelectA. training coursesB. food stocksC. first aidD. breakagesE. staff discountsF. timetables 17

18. David Field SelectA. training coursesB. food stocksC. first aidD. breakagesE. staff discountsF. timetables 18

19. Dexter Wills SelectA. training coursesB. food stocksC. first aidD. breakagesE. staff discountsF. timetables 19

20. Mike Smith SelectA. training coursesB. food stocksC. first aidD. breakagesE. staff discountsF. timetables 20

Questions 21-23

Choose the correct letter, A, B or C.

Paper on Public Libraries

21. What will be the main topic of Trudie and Stewart’s paper?

A. how public library services are organised in different countries B. how changes in society are reflected in public libraries C. how the funding of public libraries has changed

22. They agree that one disadvantage of free digitalised books is that

A. they may take a long time to read. B. they can be difficult to read. C. they are generally old.

23. Stewart expects that in the future libraries will

A. maintain their traditional function. B. become centres for local communities. C. no longer contain any books.

Questions 24-30

Complete the notes below.

Write ONE WORD ONLY for each answer.

Study of Local Library: Possible Questions

whether it has a 24 of its own

its policy regarding noise of various kinds

how it’s affected by laws regarding all aspects of 25

how the design needs to take the 26 of customers into account

what 27 is required in case of accidents

why a famous person’s 28 is located in the library

whether it has a 29 of local organisations

how it’s different from a library in a 30

Questions 31-40

Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.

Four Business Values

Many business values can result in 31.

Senior managers need to understand and deal with the potential 32 that may result.

Collaboration

During a training course, the speaker was in a team that had to build a 33.

Other teams experienced 34 from trying to collaborate.

The speaker’s team won because they reduced collaboration.

Sales of a 35 were poor because of collaboration.

Industriousness

Hard work may be a bad use of various company 36.

The word "lazy" in this context refers to people who avoid doing tasks that are 37.

Creativity

An advertising campaign for a 38 was memorable but failed to boost sales.

Creativity should be used as a response to a particular 39.

Excellence

According to one study, on average, pioneers had a 40 that was far higher than that of followers.

Companies that always aim at excellence may miss opportunities.