Questions 1-10
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
KIWI AIR CUSTOMER COMPLAINT FORM
Customer has been trying to make a booking using the internet.
Booking details
- Name: Janet 1
- Ticket details: one adult and three children
- (Wellington to Christchurch) -- four 2 tickets
- Flight details: November 10th--15th
- Time: departing at 3 a.m.
Details of the problem
- the website changes the rate for one child
- the website keeps giving the customer 4 messages
Customer informed that Kiwi Air policy:
- allows no more than 5 child fares per adult
- (this applies to domestic flights only)
Customer’s reasons for complaint
- none of her children are 6 years old or older
- child passengers require less 7
- the rule is unfair for large families and 8 groups
Customer invited to send written complaint
- letter to go to the 9
- reply predicted within a week
- reference number: 10
Questions 11-14
Choose the correct answer.
LINWOOD APARTMENT COMPLEX
11. When was the first apartment complex completed?
12. What does the manager say he enjoys most about the job?
13. Regarding restrictions in the complex, the manager says
14. What does the manager ask residents to do for the welcome party?
Questions 15-20
Label the map below.
Choose the correct letter, A-K, next to Questions 15-20.
15. Shop 15
16. Barbecue area 16
17. Childcare centre 17
18. Laundry 18
19. Recreation room 19
20. Hall 20
Questions 21-24
Choose the correct answer.
THE HISTORY AND DEVELOPMENT OF THE BICYCLE
21. Izzy believes the ‘safety bicycle’ is significant because it was
22. What effect of bicycles on the 19th-century working classes does Max want to highlight?
23. What will Max and Izzy stress about attitudes to bicycles in the 20th century?
24. What does Max say about a scheme to provide free bikes to school pupils?
Questions 25-30
Which reason did each of the following people give for using a bike?
Choose SIX answers from the box and write the correct letter, A-H, next to Questions 25-30.
Reasons
A. Cycling is a convenient way to travel.
B. Bikes are environmentally friendly.
C. Riding a bike can be a social activity.
D. Bikes are a cheap form of transport.
E. Cycling is a way to spend time outdoors.
F. Riding a bike is good for mental health.
G. Riding a bike is good exercise.
H. Cycling can be done by all ages.
25. David 25
26. Marlene 26
27. Annabelle 27
28. Rashid 28
29. Saira 29
30. Giovanni 30
Questions 31-40
Complete the notes below.
Write ONE WORD ONLY for each answer.
THE PATAGON PEOPLE OF SOUTH AMERICA
Clothing
- One type of coat is culturally important.
- Young guanaco were used to make the coats because of their 31 skin.
- Men hunted the guanaco.
- Women sewed the skins together into coats.
- Scrapers made from 32 are today displayed in museums.
- Colours from natural 33 were used.
The arrival of the Spanish
- More guanaco were caught because of the use of the 34 for hunting.
- Coats played a 35 role rather than just being for personal use.
- New materials such as 36 improved the scraping process.
Conclusions
- Coat designs date from pre-historic times -- similar designs are found inside 37.
- Coat designs may have been a link with people’s 38.
- Large Patagon settlements were not built on the 39.
- Shepherds still make 40 using similar techniques.
