Questions 11 and 12

Choose TWO letters, A-E.

Which TWO kinds of people are the scholarships intended for?

A. people working as temporary staff B. people with management experience C. people straight from college D. people with at least three years’ experience E. people with or without qualifications

Questions 13 and 14

Choose TWO letters, A-E.

Which TWO things does Marie say about the hospitality industry in Scotland?

A. It mainly attracts UK tourists. B. It pays high wages. C. It is very important for the Scottish economy. D. It is highly regarded by visitors. E. It is attracting a lot of investment.

Questions 15-20

Choose the correct letter, A, B or C.

15. Why did Marie start working at the Rock Hotel?

A. It was the only job available. B. She needed a job with flexible working hours. C. She wanted a job working with people.

16. What did the scholarship application process involve?

A. giving a presentation B. writing a report about the Rock Hotel C. researching the role of hotel manager

17. What does Marie say about the other winners she met?

A. They were not as old as she expected. B. They were doing a variety of jobs in the hotel sector. C. Most of them had applied for scholarships before.

18. Marie says that at the Florida Beach Hotel, every member of staff

A. takes part in annual customer-service training sessions. B. is responsible for providing an efficient service. C. is expected to interact with visitors.

19. What did Marie find out about people’s attitude to visiting Scotland?

A. Most people would be interested in visiting it. B. People knew a surprising amount about it. C. People only wanted to see a limited number of places.

20. What improvement has Marie introduced at the Rock Hotel?

A. getting better feedback from customers B. providing more information for customers C. making contact with more customers

Questions 21-26

Label the diagram below.

Choose SIX answers from the box and write the correct letter, A-I, next to Questions 21-26.

21. Cooling Tower -- SelectA. fresh air is removedB. fresh air is pulled inC. heat loss is reducedD. rainwater is checkedE. rainwater is usedF. old air is removedG. temperature is checkedH. water temperature is reducedI. water is stored 21

22. Weather Station -- SelectA. fresh air is removedB. fresh air is pulled inC. heat loss is reducedD. rainwater is checkedE. rainwater is usedF. old air is removedG. temperature is checkedH. water temperature is reducedI. water is stored 22

23. Shower Tower -- SelectA. fresh air is removedB. fresh air is pulled inC. heat loss is reducedD. rainwater is checkedE. rainwater is usedF. old air is removedG. temperature is checkedH. water temperature is reducedI. water is stored 23

24. Tank -- SelectA. fresh air is removedB. fresh air is pulled inC. heat loss is reducedD. rainwater is checkedE. rainwater is usedF. old air is removedG. temperature is checkedH. water temperature is reducedI. water is stored 24

25. Balcony -- SelectA. fresh air is removedB. fresh air is pulled inC. heat loss is reducedD. rainwater is checkedE. rainwater is usedF. old air is removedG. temperature is checkedH. water temperature is reducedI. water is stored 25

26. Windows -- SelectA. fresh air is removedB. fresh air is pulled inC. heat loss is reducedD. rainwater is checkedE. rainwater is usedF. old air is removedG. temperature is checkedH. water temperature is reducedI. water is stored 26

Questions 27-30

Choose the correct letter, A, B or C.

27. What do John and Debbie think will surprise visitors to the Education House building?

A. how high the building is B. where the main entrance is C. what is on the outside walls

28. What is their reaction to the findings on staff productivity in the building?

A. They think the findings are predictable. B. They believe more research should be done. C. They suggest the findings are reported in the media.

29. What do they think about the ‘edge space’ in the building?

A. It might be unpopular with staff. B. It is a surprising part of the design. C. It is an area for managers.

30. What could be a problem for the building’s water system?

A. the reaction of the staff B. the completion date C. the possible health hazards

Questions 31-40

Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.

TEXTILES WITH BUSINESS STUDIES