FRIEDBERG INSURANCE: ACCIDENT CLAIM FORM
Questions 1-10
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Policy details
Example -- Type of insurance: household
1. Policy reference: 1
2. Time since previous claim: 2
Policy holder details
3. Postcode: 3
4. Address: 120 4, Gosport
Name: Rose Maynard
Current claim
5. Damage to: floor covering (material: 5)
6. Cause of damage: 6 from washing machine
Action taken
7. Client 7 the washing machine.
8. After mopping the floor she called the 8.
Arrangements for inspection
9. Day: on 9 next week
10. Special instructions: house is opposite the 10 (number on gate).
INFORMATION DAY: TRAINING COURSES FOR WORKERS IN THE HOSPITALITY INDUSTRY
Questions 11-15
Choose the correct letter, A, B or C.
11. What has the speaker enjoyed most about working in hospitality?
12. What point does the speaker make about kitchen assistants?
13. According to the speaker, which job is sometimes undervalued?
14. Experience in reception may help employees
15. The speaker says that interview skills
Questions 16-20
Label the plan below.
Choose the correct letter, A-J, next to Questions 16-20.

16. Restaurant Service 16
17. Kitchen Hands 17
18. Porters, Cleaners, Dishwashers 18
19. Receptionists 19
20. Interview Skills 20
MUSIC EXPERIMENT
Questions 21-25
Choose the correct letter, A, B or C.
21. According to the students, the incorrect reporting of the Mozart experiment led to
22. What were the findings of the elephant experiment?
23. The students decide not to use the elephant experiment in their talk because
24. What kind of music had the biggest effect on the tamarin monkeys?
25. What impressed the students most about Taylor?
Questions 26-30
What problem do the speakers identify for each of the following lesson ideas?
Choose FIVE answers from the box and write the correct letter, A-G, next to Questions 26-30.
A. It will take too much time.
B. There is too much preparation.
C. It’s too similar to other lessons.
D. It won’t last long enough.
E. It may be difficult to control the class.
F. It will be too easy.
G. The students might be bored.
26. Making musical instruments 26
27. Musical survey 27
28. Music word games 28
29. Music and painting 29
30. Music quiz 30
EARLY MIGRATION TO AMERICA
Questions 31-40
Complete the notes below.
Write ONE WORD ONLY for each answer.
- Humans migrated from Northern Asia to Alaska via a land bridge.
- The area consists of a dry grassland plain up to 2000 km².
- 31. The winter is cold and long with strong winds but free from 31.
- 32. The earliest group of humans followed 32 to Alaska.
- 33. Anthropologists found similarly shaped 33 in people in Northern Asia and in North America.
- 34. The land is covered with glaciers, which makes it difficult to find 34.
- 35. The other evidence was in the form of 35 for hunting.
- Some scientists believe first settlers moved from north to south.
- 36. But no 36 have been found to support the theory.
- Excavations revealed dozens of people living in some huts by a stream.
- 37. Scientists found a variety of 37 in the sea, such as seaweed.
- However, some archaeologists did not believe the first humans arrived via Alaska.
- 38. They thought the 38 was too bad for humans to survive in.
- 39. They doubt the 39 skills of the early people for such a long voyage.
- 40. People believe the theory because there is a strong 40 in the Pacific Ocean.