Questions 1-4
Complete the form below.
Write NO MORE THAN TWO WORDS for each answer.
HOMECARE CLEANING AGENCY
House details
| Customer referred by | Friend |
| Location | In the 1 |
| Type of cleaning | Regular |
Rooms
- Two 2 bedrooms; the third bedroom is used as an 3
- Kitchen-diner
- 4
- Family room
- Two bathrooms
Questions 5-7
Choose the correct letter, A, B or C.
5. Which extra service does the agency agree to provide?
6. What will be cleaned more thoroughly every three months?
7. The woman would like the cleaners to
Questions 8-10
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
CUSTOMER DETAILS
| Name | Rose Kelly |
| Address | 48 8 Road, Mount Eden |
| Day of job | 9 |
| Time | 9:30 a.m. |
| Cost per hour | $25 |
| Maximum length of job | 10 |
MUSEUM TOUR
Questions 11-16
Choose the correct letter, A, B or C.
11. What does the tour guide advise visitors to do in the museum today?
12. The museum was designed by William Craven, who also designed
13. The museum won an award for the preservation of the
14. Most of the money for the project came from
15. Over the next five years, the museum will invest mainly in
16. Visitors who are interested in learning more about the exhibits should
Questions 17-20
What information does the guide give about each of the following collections?
Choose FOUR answers from the box and write the correct letter, A-F, next to Questions 17-20.
Information
A. Has been shown in different museums
B. Consists of work by a local resident
C. Has exhibits from various countries
D. Is only on temporary display
E. Shows things that are no longer common
F. Is on loan from a foreign museum
17. Eighteenth-century paintings 17
18. Farnley Collection 18
19. Kitchen appliances 19
20. Fashion Gallery 20
BUSINESS ANALYSIS METHODS
Questions 21-25
What are the characteristics of the following analysis methods?
Choose FIVE answers from the box and write the correct letter, A-G, next to Questions 21-25.
Characteristics
A. It will save a lot of business time and effort
B. It is visualised
C. It does not fit our company
D. It will take too long
E. It is easy to use
F. It is difficult to apply
G. It is suitable for companies of almost all sizes
21. PEST 21
22. Drill Down 22
23. PMI 23
24. Pareto 24
25. SWOT 25
Questions 26-30
Choose the correct letter, A, B or C.
26. What does Frances consider the company’s greatest strength?
27. What factor did Sam overlook when considering the company’s future growth?
28. Which of the following could be a threat to the company?
29. What has Sam learned from the research?
30. What is the professor’s suggestion for the report?
Questions 31-40
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
EMPLOYMENT SURVEY ON GRADUATES
Overview
- Interviews with graduates from 31
- Two research methods: email questionnaires and 32
Findings
- 32% of students tended to acquire another 33
- Only 4% were unemployed
- Most of the students work in the 34 sector
- The majority are happy with their prospects for 35
Feedback
Useful skills learned in college:
- Working as a 36
- Personal organisation
- 37 ability
Skills considered less useful:
- 38, because of a lack of training
- Advice on 39, which was considered unnecessary
- Advice on finding a 40, which was considered insufficient
