Questions 1-10
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
Customer Satisfaction Survey
Customer details
Example
Name: Sophie Bird
Occupation: 1
Reason for travel today: 2
Journey information
Name of station returning to: 3
Type of ticket purchased: Standard 4 ticket
Cost of ticket: £ 5
When ticket was purchased: yesterday
Where ticket was bought: 6
Satisfaction with journey
Most satisfied with: the wifi
Least satisfied with: the 7 this morning
Satisfaction with station facilities
Most satisfied with: how much 8 was provided
Least satisfied with: lack of seats, particularly on the 9
Neither satisfied nor dissatisfied with: the 10 available
Questions 11-16
Label the map below.
Write the correct letter, A-H, next to questions 11-16.

11. café 11
12. toilets 12
13. formal gardens 13
14. outdoor gym 14
15. skateboard ramp 15
16. wild flowers 16
Questions 17 and 18
Choose TWO letters, A-E.
What does the speaker say about the adventure playground?
Questions 19 and 20
Choose TWO letters, A-E.
What does the speaker say about the glass houses?
Questions 21-24
Choose the correct letter, A, B or C.
Presentation about Refrigeration
21. What did Annie discover from reading about icehouses?
22. What point does Annie make about refrigeration in ancient Rome?
23. In connection with modern refrigerators, both Annie and Jack are worried about
24. What do Jack and Annie agree regarding domestic fridges?
Questions 25-30
Who is going to do research into each topic?
Choose the correct letter, A, B or C, next to questions 25-30.
People
A. Annie
B. Jack
C. both Annie and Jack
25. the goods that are refrigerated 25
26. the effects on health 26
27. the impact on food producers 27
28. the impact on cities 28
29. refrigerated transport 29
30. domestic fridges 30
Questions 31-40
Complete the notes below.
Write ONE WORD ONLY for each answer.
How the Industrial Revolution Affected Life in Britain
19th century
For the first time, people’s possessions were used to measure Britain’s 31.
Developments in production of goods and in 32 greatly changed lives.
Main areas of change
Manufacturing
The Industrial Revolution would not have happened without the new types of 33 that were used then.
The leading industry was 34 -- its products became widely available.
New 35 made factories necessary and so more people moved into towns.
Transport
The railways took the place of canals.
Because of the new transport:
greater access to 36 made people more aware of what they could buy in shops
when shopping, people were not limited to buying 37 goods
Retailing
The first department stores were opened.
The displays of goods were more visible:
inside stores because of better 38
outside stores, because 39 were bigger
40 that was persuasive became much more common.